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•Technical Expertise:
o Serve as the subject matter expert (SME) on medical informatics products, including PACS, RIS, VNA, and associated solutions.
o Understand customer needs and tailor product presentations and demonstrations to meet those needs.
o Provide detailed technical insights to support the sales team during customer meetings.
•Pre-Sales Support:
o Work closely with the sales team to assess customer requirements and deliver customized product demonstrations.
o Assist in the preparation of technical proposals, tenders, and RFP responses by providing product specifications and application information.
o Participate in customer meetings, webinars, and seminars to provide product guidance and address technical inquiries.
•Post-Sales Support:
oEnsure smooth implementation of medical informatics solutions by providing installation guidance and support to customers.
oTroubleshoot and resolve any product-related technical issues that arise during or after implementation.
oCollaborate with the customer service and technical support teams to ensure a high level of client satisfaction.
•Product Development & Improvement:
oGather feedback from customers and communicate their needs to the product development team to improve product features and performance.
oStay updated on industry trends and advancements in medical informatics technologies, and provide recommendations to improve product offerings.
•Training & Education:
oTrain customers and internal teams (sales, technical support) on the use of the medical informatics solutions.
oDevelop and deliver product training sessions, both in-person and remotely.
•Sales Engagement:
oSupport the sales team in achieving targets by identifying opportunities for upselling and cross-selling related products and services.
oAssist in building customer relationships and fostering long-term partnerships through technical and product expertise.
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